Customer Testimonials

DealerRater logo
DealerRater Nov 9, 2021

Comfortable waiting room, friendly check in. Knowledgeable service technician and speedy service to vehicle. Overall pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater Nov 9, 2021

Great service and I appreciate the service personnel. Robin was very helpful when I made the appointment.

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2021

Good and friendly service. Very efficient and explained things well for this service and the next one.

Read at DealerRater

DealerRater logo
DealerRater Nov 6, 2021

Everyone there is always friendly and helpful. They show interest in me and my safety while driving my vehicle. It’s not just about the money for them.

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2021

The check-in was easy. I waited on-site and my oil change, tire rotation and communication update was efficiently done in under an hour. Now that’s efficient.

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2021

Booking appointment was easy and checking in even easier. They kept in touch with the repairs which had to be done. It’s nice when the car is returned washed and clean. Picking up was friendly and efficient. Staff is always friendly and helpful

Read at DealerRater

Google logo
Google Nov 2, 2021

DealerRater logo
DealerRater Nov 1, 2021

Honest, reliable, and fast service. (And this is for the stupid fifteen word minimum, folks.

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2021

The staff was both friendly and professional.I didn't have to wait long for my car to be ready.

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2021

Easy access, everything was clean, customer service was great. Oil change and tire rotation was quick.

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2021

Polite, efficient and professional. On line scheduling was great but the team did not get the email

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2021

Employee very knowledgeable snd friendly. Facility very clean and well maintained.Transaction was smooth and easy

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2021

Very easy to create appointments and usually have loaner cars available. Fast and courteous service.

Read at DealerRater

Google logo
Google Oct 26, 2021

DealerRater logo
DealerRater Oct 19, 2021

Lou Fusz goes beyond doing what is needed to fix any problem, Great Service Always!

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2021

Great service. Quick and thorough service. Will use in the future for my car needs.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2021

They are willing to work with you and will give you a car to go home. The service manager Sean is extremely helpful.

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2021

The team was excellent as usual and completed the required work in a timely manner

Read at DealerRater

Google logo
Google Oct 17, 2021

Chuck took care of us. He was very knowledgeable. He walked us through our choice vehicle! The vehicle was very sleek and the drive was deff a luxury.

DealerRater logo
DealerRater Oct 15, 2021

From the first call Shawn DeGrasso was excellent in communication and handling my transmission issues. It wasn’t easy as it was difficult to diagnose. I eventually needing to take my car back to get the transmission replaced. Shawn listened, did not BS me and me feel valued throughout the process.

Read at DealerRater

Google logo
Google Oct 11, 2021

Highly recommend. Great quality vehicles with pleasant helpful staff.

Google logo
Google Oct 9, 2021

Best Mazda dealer in STL.

DealerRater logo
DealerRater Oct 6, 2021

We always get great service and the team is always friendly and greet you with a smile

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2021

Everything was great on my last visit My CX5 was serviced satisfactorily. Thank you Lou Fusz

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2021

Easy to setup, great customer service, and didnt try to upsell me on anything i didnt want.

Read at DealerRater

DealerRater logo
DealerRater Oct 1, 2021

I showed up a week early for my appointment, but the staff member didn’t even say anything and worked me in. It was only after I got a call saying they didn’t get to my car the first day that I realized what I had done. Very pleased with customer service.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2021

Very helpful staff. Excellent accommodations for waiting while my car is serviced. Very quick service. Thanks!

Read at DealerRater

Google logo
Google Sep 28, 2021

Google logo
Google Sep 22, 2021

Google logo
Google Sep 21, 2021

Just went in for a oil change. Friendly staff

DealerRater logo
DealerRater Sep 20, 2021

Among the 5 dealers I have approached, Lou Fusz Mazda is the one who will genuinely treat you as a customer.

Read at DealerRater

Google logo
Google Sep 11, 2021

I've been having a frustrating experience with some water in my Mazda; however, the service department is working to diagnose the issue and figure out what the root cause is. I appreciate them listening to my frustration and working to help resolve it.

DealerRater logo
DealerRater Sep 3, 2021

They alway give great service all of the people in that department we have worked with them all they always have a smile on their faces

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2021

Robin did a great job getting our vehicles in and out of service in a timely manner. I will definitely return in the future for service.

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2021

I love the customer service at Lou Fusz! I was very grateful for the free oil change for educators! This is the only place I trust with my car!

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2021

Very nice and clean environment! The waiting lounge chairs super comfortable and healthy snacks for u as well. Didnt have to wait long either. Great job!

Read at DealerRater

DealerRater logo
DealerRater Aug 21, 2021

Good communication good service very helpful with letting me know what was wrong with my car and how I could fix the problem. Always communicated letting me know what was being done.

Read at DealerRater

Google logo
Google Aug 19, 2021

DealerRater logo
DealerRater Aug 18, 2021

After about a year looking for the same problem they finally fixed it as I couldn’t be happier now our vehicle sounds the way we purchased this vehicle 3-4yrs ago. Thanks to Sean, Robin, (Sam @mazdacollision)!!! I’m sure Lou Fuze is so happy that I don’t keep coming back anymore to get it figured out. We have bought from L.F. For the past 20+ years!!!

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2021

Took awhile to get an appointment, but once appointment was set no issue. Dropped my vehicle off early in the morning, was given a loaner and my vehicle with no problems. Everyone I spoke with was very friendly.

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2021

I been with Lou Fusz Mazda for about 10 years or more. I never had a problem with the Service. If I leave my car or wait on it . Overall the service was fine.

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2021

Took awhile to get an appointment but everything ran smooth the day I dropped the car off. People met me at the door and quickly got me a.loaner car. They called to fill me in and again when the car was ready.

Read at DealerRater

DealerRater logo
DealerRater Aug 16, 2021

I had a great experience dropping off my car- they offered me a courtesy vehicle and I was impressed by the excellent service and the professional and courteous staff -

Read at DealerRater

Google logo
Google Aug 14, 2021

Great experience and great salesman please ask for Devin he was so helpful and great

DealerRater logo
DealerRater Aug 13, 2021

Very personable very professional easy to make appointments receive check for oil changes no pressure. Informed about needed services and work within my time schedule

Read at DealerRater

DealerRater logo
DealerRater Aug 11, 2021

Service was fine, good communication. The windshield wipers were in bad shape and replacing them was not brought up. Representative called me to OK services recommended, I asked for windshield wiper replacement but it was not done.

Read at DealerRater

DealerRater logo
DealerRater Aug 9, 2021

Everything was good. Straight to the point. Good service and very timely. Thanks for the great work. We appreciate all that you do. Shawn in service is always our go to. He knows his stuff and is easy to work with.

Read at DealerRater

Google logo
Google Aug 8, 2021

Took my car for 90K service here. They were not able to provide the loaner for me at that time because they were out of them, but they offered to drop me off back to home and pick me up once the car was done. The price was fair and the customer service at this place is always good (I visited them before and everyone I had contact with was very nice).

DealerRater logo
DealerRater Aug 6, 2021

It is absolutely the greatest Mazda dealership in St Louis! The technicians are well versed and always have a solution for my vehicle. The men and women of this dealership are always respectful and look approachable and have handled every thing I have ever needed!!

Read at DealerRater

Google logo
Google Aug 4, 2021

DealerRater logo
DealerRater Aug 3, 2021

I originally went to Lou Fusz Mazda looking for a used car, and when that car fizzled out after 3 months, John and his team made sure I was taken care of. He took a very stressful—and expensive—situation and found multiple creative ways to solve the problem that benefited everyone.

Read at DealerRater

Google logo
Google Jul 31, 2021

DealerRater logo
DealerRater Jul 30, 2021

Very easy experience with my service on my Mazda. Will be back very soon for both my Mazda's. Also very reasonably priced for my services.

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2021

Everything went really well and the staff was super professional. I will definitely be coming back for future repairs or maintenance. Shawn was the best.

Read at DealerRater

DealerRater logo
DealerRater Jul 29, 2021

First time there for my new car. Awesome experience! Entire staff was helpful and friendly! Will definitely be back! Dealership was really clean. Keep up the great job!

Read at DealerRater

DealerRater logo
DealerRater Jul 28, 2021

I showed up at lunch time with a flat tire, and your service department accommodated me without an appointment! They offered me a loaner car, but instead replaced two tires in about two hours and I was able to keep my afternoon schedule! I really really appreciate how kind they were, thanks!

Read at DealerRater

DealerRater logo
DealerRater Jul 27, 2021

They kept us informed as to what they had to d and how long it would take. Igot a call telling me that the work was complete.

Read at DealerRater

Google logo
Google Jul 25, 2021

DealerRater logo
DealerRater Jul 24, 2021

Standard oil change. In and out. Always have liked the team at Fusz. Looking for more words to make 25 words lol. Three more to go.

Read at DealerRater

Facebook logo
Facebook Jul 24, 2021

😀😀Yes I would recommend

DealerRater logo
DealerRater Jul 22, 2021

I had trouble with my navigation/ entertainment system. It was under warranty. They did everything they could to fix the problem. In the end, I had to go to SAMSUNG, to fix the problem. But truly I don't think it would have worked without the updates they made to my system. The service manager also got me in at an earlier date than what would have been my spot in the line. Thanks!

Read at DealerRater

Google logo
Google Jul 21, 2021

Wonderful experience from beginning to end. I worked with Moe, who was friendly and knowledgeable. He went above and beyond when I needed help getting my old car back to the dealership. I was also able to leave my rental there and he/they took care of everything. Highly recommend.

Facebook logo
Facebook Jul 21, 2021

My air conditioning went out in my car and I came in without an appointment and Nicole in-service looked at it and said maybe it was just the humidity was too bad. She said try that and if it doesn’t work come back and will work on your car. They were pretty backed up to get an appointment but worked me in and fixed my car within two hours and all is good. They were extremely accommodating and honest. Would definitely come back

DealerRater logo
DealerRater Jul 20, 2021

I drove in to get an oil change without an appointment and my timing was perfect. They wrote the service order and in less than 40 minutes I was driving away with a clean crankcase of oil and a new filter. They do a great job.

Read at DealerRater

Google logo
Google Jul 19, 2021

DealerRater logo
DealerRater Jul 16, 2021

It’s kind, clean, and honest about your vehicle and time. They allow you to have a rental, if your service is going to take a while. Shawn is an incredible employee to deal with too.

Read at DealerRater

Facebook logo
Facebook Jul 16, 2021

I was able to get an oil change without an appointment, and was out in 45 min. Full check of all systems, and I received an email with the full report.

DealerRater logo
DealerRater Jul 15, 2021

Love the new building and waiting room for customers. Everyone is always nice and accommodating. I had planned on taking a complimentary vehicle instead of waiting for my car since I had another appointment to get to, but they assured me they could get me finished on time. They were able to get my vehicle finished in less than an hour so I could be on my way in time. I was amazed and thankful!

Read at DealerRater

Facebook logo
Facebook Jul 13, 2021

Service here is AMAZING!! I love the quick in and out. But more importantly.....I love how they treat and my car!!!

DealerRater logo
DealerRater Jul 12, 2021

Always outstanding service! Shaun was instrumental in getting my car in ASAP because it was running rough. And there was a quick repair too, the other repair waiting on the part.

Read at DealerRater

DealerRater logo
DealerRater Jul 12, 2021

Had a great experience with Sal who was able to find just the car I was looking for. Delivered as promised and got a great financing rate.

Read at DealerRater

Google logo
Google Jul 7, 2021

Bought my 2016 Mazda CX-5 there and love it. Parts and Service people are very informative. Dealership is kept clean. Safety dividers and respectful distancing make this dealership feel safe during the pandemic.

Facebook logo
Facebook Jul 6, 2021

As always, a great service experience. Service completed on time and car was returned spotless. Friendly employees and a clean wuiet waiting area.

DealerRater logo
DealerRater Jul 5, 2021

Highly recommend. Excellent service from everyone involved but especially Chuck who sold me my Mazda. Stress free buying experience and will likely buy a Mazda again in the future.

Read at DealerRater

DealerRater logo
DealerRater Jul 4, 2021

service was as promised and at about the expected time

Read at DealerRater

Facebook logo
Facebook Jul 3, 2021

Moe is a great salesman got us in the car we wanted that day! Excellent service, great financing department. Highly recommend, A+ service!!

Google logo
Google Jul 1, 2021

Excellent repair and follow up.

DealerRater logo
DealerRater Jun 28, 2021

Easy, no pressure purchase. Jamel was great to work with.

Read at DealerRater

DealerRater logo
DealerRater Jun 25, 2021

Great’ customer service Got really good information about how my car was doing with Nicole

Read at DealerRater

DealerRater logo
DealerRater Jun 24, 2021

Service was great! They are fair and reasonable regarding service prices.

Read at DealerRater

Facebook logo
Facebook Jun 22, 2021

My Sales person, Emma, was terrific! So helpful, friendly, and professional. She knew I was very interested in the red Mazda CX-3 and contacted me right away to let me know someone else was very interested in buying it. Emma made the sale very easy, too. She showed me how the controls worked and answered all my questions well. The finance guy got me a great rate on my loan, too. While I was signing papers, Emma took my husband's Mazda to wash it for us. We are very pleased with the service we received and will be back.

DealerRater logo
DealerRater Jun 21, 2021

Cool people, great job. I primarily get stuff done here to keep my warranty on the engine but the customer service is always great and the job always gets done.

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2021

Shawn was a great help. He took care of my car. He was very professional and very polite. Shawn text me when my car was ready.

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2021

the service appointment was all it needed to be. In the service dept they were friendly,efficient and accommodating. as well as letting me know if anything else was needed

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2021

Shawn explains next steps and communicates back quickly on status of vehicle. Shawn and team provide great service. I always know my options in making good decisions for my older vehicle which is used by the younger drivers in the family.

Read at DealerRater

Facebook logo
Facebook Jun 17, 2021

Courteous, professional and helpful staff Prompt service Very nice waiting area

Google logo
Google Jun 16, 2021

Google logo
Google Jun 9, 2021

Bought a 19 Mazda Cx5 and love the car and service.

Google logo
Google Jun 8, 2021

Google logo
Google Jun 5, 2021

Needed to have tire pressure sensor reset. They took care of it without waiting and with a great attitude.

Google logo
Google Jun 5, 2021

DealerRater logo
DealerRater Jun 4, 2021

Shawn Degrasso, as always, provides excellent explanations and service. He explains what needs doing in priority and options for what can be done for the current and future service visits.

Read at DealerRater

DealerRater logo
DealerRater Jun 4, 2021

Great as always! Shawn was very clear in explaining what I needed and he was attentive when listening. I would highly recommend going to lou fusz.

Read at DealerRater

Google logo
Google Jun 3, 2021

Accommodating, oil change

DealerRater logo
DealerRater Jun 3, 2021

Sean in service was a big help. He kept me updated on my car. Sean also was upfront and honest with me. I will bring my car back to him in the future.

Read at DealerRater

Google logo
Google Jun 1, 2021

Great service and even better staff!

Google logo
Google May 30, 2021

We were treated very well here and I hope to do business with them again.

Google logo
Google May 27, 2021

Shawn and Nicole went above and beyond in customer service! I recommend them to everyone! Such a great experience at Lou Fusz Mazda!

DealerRater logo
DealerRater May 26, 2021

I am pleased with my purchase, however I was a little disappointed when they would not cover replacement of a blown speaker in my vehicle, when discovered shortly after my purchase. I also woukd have appreciated a return call from my sales person when I reached out to him to notify him of my issue. Basically I had no importance to him since he got the sale.

Read at DealerRater

Facebook logo
Facebook May 25, 2021

The best buying experience ever!! Moe and Nichole were so incredibly nice and helpful! We will certainly be back and recommend to anyone!


Leave Us A Review