Customer Testimonials
I've been having a frustrating experience with some water in my Mazda; however, the service department is working to diagnose the issue and figure out what the root cause is. I appreciate them listening to my frustration and working to help resolve it.
They alway give great service all of the people in that department we have worked with them all they always have a smile on their faces
Robin did a great job getting our vehicles in and out of service in a timely manner. I will definitely return in the future for service.
I love the customer service at Lou Fusz! I was very grateful for the free oil change for educators! This is the only place I trust with my car!
Very nice and clean environment! The waiting lounge chairs super comfortable and healthy snacks for u as well. Didnt have to wait long either. Great job!
Good communication good service very helpful with letting me know what was wrong with my car and how I could fix the problem. Always communicated letting me know what was being done.
After about a year looking for the same problem they finally fixed it as I couldn’t be happier now our vehicle sounds the way we purchased this vehicle 3-4yrs ago. Thanks to Sean, Robin, (Sam @mazdacollision)!!! I’m sure Lou Fuze is so happy that I don’t keep coming back anymore to get it figured out. We have bought from L.F. For the past 20+ years!!!
I been with Lou Fusz Mazda for about 10 years or more. I never had a problem with the Service. If I leave my car or wait on it . Overall the service was fine.
Took awhile to get an appointment, but once appointment was set no issue. Dropped my vehicle off early in the morning, was given a loaner and my vehicle with no problems. Everyone I spoke with was very friendly.
Took awhile to get an appointment but everything ran smooth the day I dropped the car off. People met me at the door and quickly got me a.loaner car. They called to fill me in and again when the car was ready.
I had a great experience dropping off my car- they offered me a courtesy vehicle and I was impressed by the excellent service and the professional and courteous staff -
Great experience and great salesman please ask for Devin he was so helpful and great
Very personable very professional easy to make appointments receive check for oil changes no pressure. Informed about needed services and work within my time schedule
Service was fine, good communication. The windshield wipers were in bad shape and replacing them was not brought up. Representative called me to OK services recommended, I asked for windshield wiper replacement but it was not done.
Everything was good. Straight to the point. Good service and very timely. Thanks for the great work. We appreciate all that you do. Shawn in service is always our go to. He knows his stuff and is easy to work with.
Took my car for 90K service here. They were not able to provide the loaner for me at that time because they were out of them, but they offered to drop me off back to home and pick me up once the car was done. The price was fair and the customer service at this place is always good (I visited them before and everyone I had contact with was very nice).
It is absolutely the greatest Mazda dealership in St Louis! The technicians are well versed and always have a solution for my vehicle. The men and women of this dealership are always respectful and look approachable and have handled every thing I have ever needed!!
I originally went to Lou Fusz Mazda looking for a used car, and when that car fizzled out after 3 months, John and his team made sure I was taken care of. He took a very stressful—and expensive—situation and found multiple creative ways to solve the problem that benefited everyone.
Very easy experience with my service on my Mazda. Will be back very soon for both my Mazda's. Also very reasonably priced for my services.
Everything went really well and the staff was super professional. I will definitely be coming back for future repairs or maintenance. Shawn was the best.
First time there for my new car. Awesome experience! Entire staff was helpful and friendly! Will definitely be back! Dealership was really clean. Keep up the great job!
I showed up at lunch time with a flat tire, and your service department accommodated me without an appointment! They offered me a loaner car, but instead replaced two tires in about two hours and I was able to keep my afternoon schedule! I really really appreciate how kind they were, thanks!
They kept us informed as to what they had to d and how long it would take. Igot a call telling me that the work was complete.
Standard oil change. In and out. Always have liked the team at Fusz. Looking for more words to make 25 words lol. Three more to go.
😀😀Yes I would recommend
I had trouble with my navigation/ entertainment system. It was under warranty. They did everything they could to fix the problem. In the end, I had to go to SAMSUNG, to fix the problem. But truly I don't think it would have worked without the updates they made to my system. The service manager also got me in at an earlier date than what would have been my spot in the line. Thanks!
Wonderful experience from beginning to end. I worked with Moe, who was friendly and knowledgeable. He went above and beyond when I needed help getting my old car back to the dealership. I was also able to leave my rental there and he/they took care of everything. Highly recommend.
My air conditioning went out in my car and I came in without an appointment and Nicole in-service looked at it and said maybe it was just the humidity was too bad. She said try that and if it doesn’t work come back and will work on your car. They were pretty backed up to get an appointment but worked me in and fixed my car within two hours and all is good. They were extremely accommodating and honest. Would definitely come back
I drove in to get an oil change without an appointment and my timing was perfect. They wrote the service order and in less than 40 minutes I was driving away with a clean crankcase of oil and a new filter. They do a great job.
It’s kind, clean, and honest about your vehicle and time. They allow you to have a rental, if your service is going to take a while. Shawn is an incredible employee to deal with too.
I was able to get an oil change without an appointment, and was out in 45 min. Full check of all systems, and I received an email with the full report.
Love the new building and waiting room for customers. Everyone is always nice and accommodating. I had planned on taking a complimentary vehicle instead of waiting for my car since I had another appointment to get to, but they assured me they could get me finished on time. They were able to get my vehicle finished in less than an hour so I could be on my way in time. I was amazed and thankful!
Service here is AMAZING!! I love the quick in and out. But more importantly.....I love how they treat and my car!!!
Always outstanding service! Shaun was instrumental in getting my car in ASAP because it was running rough. And there was a quick repair too, the other repair waiting on the part.
Had a great experience with Sal who was able to find just the car I was looking for. Delivered as promised and got a great financing rate.
Bought my 2016 Mazda CX-5 there and love it. Parts and Service people are very informative. Dealership is kept clean. Safety dividers and respectful distancing make this dealership feel safe during the pandemic.
As always, a great service experience. Service completed on time and car was returned spotless. Friendly employees and a clean wuiet waiting area.
Highly recommend. Excellent service from everyone involved but especially Chuck who sold me my Mazda. Stress free buying experience and will likely buy a Mazda again in the future.
service was as promised and at about the expected time
Moe is a great salesman got us in the car we wanted that day! Excellent service, great financing department. Highly recommend, A+ service!!
Excellent repair and follow up.
Easy, no pressure purchase. Jamel was great to work with.
Great’ customer service Got really good information about how my car was doing with Nicole
Service was great! They are fair and reasonable regarding service prices.
My Sales person, Emma, was terrific! So helpful, friendly, and professional. She knew I was very interested in the red Mazda CX-3 and contacted me right away to let me know someone else was very interested in buying it. Emma made the sale very easy, too. She showed me how the controls worked and answered all my questions well. The finance guy got me a great rate on my loan, too. While I was signing papers, Emma took my husband's Mazda to wash it for us. We are very pleased with the service we received and will be back.
Cool people, great job. I primarily get stuff done here to keep my warranty on the engine but the customer service is always great and the job always gets done.
Shawn was a great help. He took care of my car. He was very professional and very polite. Shawn text me when my car was ready.
the service appointment was all it needed to be. In the service dept they were friendly,efficient and accommodating. as well as letting me know if anything else was needed
Shawn explains next steps and communicates back quickly on status of vehicle. Shawn and team provide great service. I always know my options in making good decisions for my older vehicle which is used by the younger drivers in the family.
Courteous, professional and helpful staff Prompt service Very nice waiting area
Bought a 19 Mazda Cx5 and love the car and service.
Needed to have tire pressure sensor reset. They took care of it without waiting and with a great attitude.
Shawn Degrasso, as always, provides excellent explanations and service. He explains what needs doing in priority and options for what can be done for the current and future service visits.
Great as always! Shawn was very clear in explaining what I needed and he was attentive when listening. I would highly recommend going to lou fusz.
Accommodating, oil change
Sean in service was a big help. He kept me updated on my car. Sean also was upfront and honest with me. I will bring my car back to him in the future.
Great service and even better staff!
We were treated very well here and I hope to do business with them again.
Shawn and Nicole went above and beyond in customer service! I recommend them to everyone! Such a great experience at Lou Fusz Mazda!
I am pleased with my purchase, however I was a little disappointed when they would not cover replacement of a blown speaker in my vehicle, when discovered shortly after my purchase. I also woukd have appreciated a return call from my sales person when I reached out to him to notify him of my issue. Basically I had no importance to him since he got the sale.
The best buying experience ever!! Moe and Nichole were so incredibly nice and helpful! We will certainly be back and recommend to anyone!
Dropped car off to get its first oil change. They walked me to lounge and were very professional. When oil change was completed they washed and vacuumed vehicle.
Very effective and efficient. Easy online scheduling of appointments and loaner cars available.
The service department is professional and always reply in a timely manner and informs you of issues with your vehicle.
This service center is clean, friendly, efficient and helpful. John is terrific and the whole team excellent I love that I can get answers right away
Service was great, timely and friendly, loaner car was ready and we were on our way with minimum wait. We always have experienced great service
Good fast service, I'm not a good writer but I'm happy with the service I received on my brakes it makes a difference when you can trust the people caring for your car! I would recommend Lou Futz to my family and friends
I've been a loyal customer here at Lou Fusz Mazda for over 20 years. I became a car pass member when I bought my newest vehicle brand new in April 2018. This is my dealership of choice to shop and service my vehicle because of the exceptional service I've receive over the years as well as the present.
Friendly, fast, COVID compliant and they didn't do work that was close to recommended mileage but wasn't needed yet. Comfortable and clean waiting area. What's not to love?!!!
Fast and friendly service appointment! I really like that they are still being very much within the COVID protocols set by the county. The place is clean and the waiting area is very comfortable and accommodating. My sales experience there last fall was also great. Chuck "The Mazda Guy" was a low pressure salesman that put me in the perfect car for me! Thank you Lou Fusz Mazda!
This is a new and very clean building. The appointment staff and check out people are exceptional. The car is always properly serviced, and it is washed and the inside is clean upon its return. Great job
The initial transmission replacement covered under my extended warranty took a little longer than desired but was okay. unfortunately when I was told my car was ready and went to pick it up I drove it a quarter mile away and there was loud unidentifiable noise so I took it right back. turns out the under cowling was not reattached which caused that to have to be replaced and the car out of use for another number of days. but everyone was very friendly and helpful and loaner car was provided so all in all things went okay.
This is the second car in less than two months we have bought. We went to another dealership, were not impressed, and called Devon from our first experience. He had us come down, hooked us up with an excellent car and took great care of us. We enjoy working with him, and would seriously wait until the right car came along just to buy it from him!
Shawn is always helpful and had my car ready after servicing very fast. My day wasn’t wasted because of it. I also like the late hours and Saturday options since I work
Great experience buying a new Mazda3 Mo was great, process was smooth and efficient. Couldn't be happier with the experience!
Pretty seamless process. The salesperson immediately responded to my inquiry online which occurred on a Sunday and followed up Monday. We worked out a price in order to close deal.
Excellent service! Kept me updated over the cause of two days. Fixed a couple of things for free. Had me borrow a sweet loaner free of charge. Very satisfied!
Very courteous, job completed timely, did not feel like I was overcharged like I usually do when taking a car to a dealership for repairs.
Awesome service after the sale. friendly engaging staff, spacious modern facility, and large inventory of vehicles.
Always Excellent service. Best to make an appointment cause that just how Great they are!
No delay-work done quickly. Workers were friendly & helpful. Price was right. Couldn't be better. I waited for the hour+ and all was clean, lots of space and everyone wore masks. Drove off in my freshly cleaned all fixed car.
Very helpful, fairly fast, explained what I needed, and easy to understand, love the car wash, and to work with. The waiting area was comfortable and had a few snacks and water. I’ll come back
I love this dealership. I have bought my last 2 cars from Luz Fusz Mazda and have never regretted my decision. The service department is very awesome. They work to get you the best price & do the work quickly.
My vehicle is still making noise more than ever and now the 4th time getting it looked at and told things are as tight as they can be and the fact that I have 87,000 miles. When told this I was very disappointed as I was reassured that Mazda’s last a long time especially with the upkeep and only going to the dealer for absolutely everything it has needed and or required. (For the last time it sounds like the axel is having rattling noises and this must be taken care of weather it’s at a different dealership who ...
I always take my car back for it's maintenance, they have a great team! and I can schedule my appointments on Saturday morning early and get it back quick.
I was having a problem with my car The heat signal kept coming on We called them and explained the problem. They told to bring it in. Jon said he will have them check it out. They gave me a loaner car. When the car was ready they called me to come and pick it up. I was extremely satisfied
My experience at Lou Fusz was nothing short of legendary. From start-to-finish, the process was completed withing about 90 minutes. Everything was smooth and streamlined. Everyone was friendly and amazingly helpful. Will definitely be buying Fusz in the future.
John and the service team always have my safety and convenience in mind when helping me with my vehicle. Whether it is routine maintenance or unexpected repairs, they ensure I’m back on the road in a timely and efficient manner.
Love this dealership. They did the recall work, finished on time and washed my vehicle. I had an indicator light that was flashing and it turned out to be a simple fix. No charge!! Jess was helpful and knowledgeable.
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