Customer Testimonials
Comfortable waiting room, friendly check in. Knowledgeable service technician and speedy service to vehicle. Overall pleasant experience.
Great service and I appreciate the service personnel. Robin was very helpful when I made the appointment.
Good and friendly service. Very efficient and explained things well for this service and the next one.
Everyone there is always friendly and helpful. They show interest in me and my safety while driving my vehicle. It’s not just about the money for them.
The check-in was easy. I waited on-site and my oil change, tire rotation and communication update was efficiently done in under an hour. Now that’s efficient.
Booking appointment was easy and checking in even easier. They kept in touch with the repairs which had to be done. It’s nice when the car is returned washed and clean. Picking up was friendly and efficient. Staff is always friendly and helpful
Honest, reliable, and fast service. (And this is for the stupid fifteen word minimum, folks.
The staff was both friendly and professional.I didn't have to wait long for my car to be ready.
Easy access, everything was clean, customer service was great. Oil change and tire rotation was quick.
Polite, efficient and professional. On line scheduling was great but the team did not get the email
Employee very knowledgeable snd friendly. Facility very clean and well maintained.Transaction was smooth and easy
Very easy to create appointments and usually have loaner cars available. Fast and courteous service.
Lou Fusz goes beyond doing what is needed to fix any problem, Great Service Always!
Great service. Quick and thorough service. Will use in the future for my car needs.
They are willing to work with you and will give you a car to go home. The service manager Sean is extremely helpful.
The team was excellent as usual and completed the required work in a timely manner
Chuck took care of us. He was very knowledgeable. He walked us through our choice vehicle! The vehicle was very sleek and the drive was deff a luxury.
From the first call Shawn DeGrasso was excellent in communication and handling my transmission issues. It wasn’t easy as it was difficult to diagnose. I eventually needing to take my car back to get the transmission replaced. Shawn listened, did not BS me and me feel valued throughout the process.
Highly recommend. Great quality vehicles with pleasant helpful staff.
Best Mazda dealer in STL.
We always get great service and the team is always friendly and greet you with a smile
Everything was great on my last visit My CX5 was serviced satisfactorily. Thank you Lou Fusz
Easy to setup, great customer service, and didnt try to upsell me on anything i didnt want.
I showed up a week early for my appointment, but the staff member didn’t even say anything and worked me in. It was only after I got a call saying they didn’t get to my car the first day that I realized what I had done. Very pleased with customer service.
Very helpful staff. Excellent accommodations for waiting while my car is serviced. Very quick service. Thanks!
Just went in for a oil change. Friendly staff
Among the 5 dealers I have approached, Lou Fusz Mazda is the one who will genuinely treat you as a customer.
I've been having a frustrating experience with some water in my Mazda; however, the service department is working to diagnose the issue and figure out what the root cause is. I appreciate them listening to my frustration and working to help resolve it.
They alway give great service all of the people in that department we have worked with them all they always have a smile on their faces
Robin did a great job getting our vehicles in and out of service in a timely manner. I will definitely return in the future for service.
I love the customer service at Lou Fusz! I was very grateful for the free oil change for educators! This is the only place I trust with my car!
Very nice and clean environment! The waiting lounge chairs super comfortable and healthy snacks for u as well. Didnt have to wait long either. Great job!
Good communication good service very helpful with letting me know what was wrong with my car and how I could fix the problem. Always communicated letting me know what was being done.
After about a year looking for the same problem they finally fixed it as I couldn’t be happier now our vehicle sounds the way we purchased this vehicle 3-4yrs ago. Thanks to Sean, Robin, (Sam @mazdacollision)!!! I’m sure Lou Fuze is so happy that I don’t keep coming back anymore to get it figured out. We have bought from L.F. For the past 20+ years!!!
Took awhile to get an appointment, but once appointment was set no issue. Dropped my vehicle off early in the morning, was given a loaner and my vehicle with no problems. Everyone I spoke with was very friendly.
I been with Lou Fusz Mazda for about 10 years or more. I never had a problem with the Service. If I leave my car or wait on it . Overall the service was fine.
Took awhile to get an appointment but everything ran smooth the day I dropped the car off. People met me at the door and quickly got me a.loaner car. They called to fill me in and again when the car was ready.
I had a great experience dropping off my car- they offered me a courtesy vehicle and I was impressed by the excellent service and the professional and courteous staff -
Great experience and great salesman please ask for Devin he was so helpful and great
Very personable very professional easy to make appointments receive check for oil changes no pressure. Informed about needed services and work within my time schedule
Service was fine, good communication. The windshield wipers were in bad shape and replacing them was not brought up. Representative called me to OK services recommended, I asked for windshield wiper replacement but it was not done.
Everything was good. Straight to the point. Good service and very timely. Thanks for the great work. We appreciate all that you do. Shawn in service is always our go to. He knows his stuff and is easy to work with.
Took my car for 90K service here. They were not able to provide the loaner for me at that time because they were out of them, but they offered to drop me off back to home and pick me up once the car was done. The price was fair and the customer service at this place is always good (I visited them before and everyone I had contact with was very nice).
It is absolutely the greatest Mazda dealership in St Louis! The technicians are well versed and always have a solution for my vehicle. The men and women of this dealership are always respectful and look approachable and have handled every thing I have ever needed!!
I originally went to Lou Fusz Mazda looking for a used car, and when that car fizzled out after 3 months, John and his team made sure I was taken care of. He took a very stressful—and expensive—situation and found multiple creative ways to solve the problem that benefited everyone.
Very easy experience with my service on my Mazda. Will be back very soon for both my Mazda's. Also very reasonably priced for my services.
Everything went really well and the staff was super professional. I will definitely be coming back for future repairs or maintenance. Shawn was the best.
First time there for my new car. Awesome experience! Entire staff was helpful and friendly! Will definitely be back! Dealership was really clean. Keep up the great job!
I showed up at lunch time with a flat tire, and your service department accommodated me without an appointment! They offered me a loaner car, but instead replaced two tires in about two hours and I was able to keep my afternoon schedule! I really really appreciate how kind they were, thanks!
They kept us informed as to what they had to d and how long it would take. Igot a call telling me that the work was complete.
Standard oil change. In and out. Always have liked the team at Fusz. Looking for more words to make 25 words lol. Three more to go.
😀😀Yes I would recommend
I had trouble with my navigation/ entertainment system. It was under warranty. They did everything they could to fix the problem. In the end, I had to go to SAMSUNG, to fix the problem. But truly I don't think it would have worked without the updates they made to my system. The service manager also got me in at an earlier date than what would have been my spot in the line. Thanks!
Wonderful experience from beginning to end. I worked with Moe, who was friendly and knowledgeable. He went above and beyond when I needed help getting my old car back to the dealership. I was also able to leave my rental there and he/they took care of everything. Highly recommend.
My air conditioning went out in my car and I came in without an appointment and Nicole in-service looked at it and said maybe it was just the humidity was too bad. She said try that and if it doesn’t work come back and will work on your car. They were pretty backed up to get an appointment but worked me in and fixed my car within two hours and all is good. They were extremely accommodating and honest. Would definitely come back
I drove in to get an oil change without an appointment and my timing was perfect. They wrote the service order and in less than 40 minutes I was driving away with a clean crankcase of oil and a new filter. They do a great job.
It’s kind, clean, and honest about your vehicle and time. They allow you to have a rental, if your service is going to take a while. Shawn is an incredible employee to deal with too.
I was able to get an oil change without an appointment, and was out in 45 min. Full check of all systems, and I received an email with the full report.
Love the new building and waiting room for customers. Everyone is always nice and accommodating. I had planned on taking a complimentary vehicle instead of waiting for my car since I had another appointment to get to, but they assured me they could get me finished on time. They were able to get my vehicle finished in less than an hour so I could be on my way in time. I was amazed and thankful!
Service here is AMAZING!! I love the quick in and out. But more importantly.....I love how they treat and my car!!!
Always outstanding service! Shaun was instrumental in getting my car in ASAP because it was running rough. And there was a quick repair too, the other repair waiting on the part.
Had a great experience with Sal who was able to find just the car I was looking for. Delivered as promised and got a great financing rate.
Bought my 2016 Mazda CX-5 there and love it. Parts and Service people are very informative. Dealership is kept clean. Safety dividers and respectful distancing make this dealership feel safe during the pandemic.
As always, a great service experience. Service completed on time and car was returned spotless. Friendly employees and a clean wuiet waiting area.
Highly recommend. Excellent service from everyone involved but especially Chuck who sold me my Mazda. Stress free buying experience and will likely buy a Mazda again in the future.
service was as promised and at about the expected time
Moe is a great salesman got us in the car we wanted that day! Excellent service, great financing department. Highly recommend, A+ service!!
Excellent repair and follow up.
Easy, no pressure purchase. Jamel was great to work with.
Great’ customer service Got really good information about how my car was doing with Nicole
Service was great! They are fair and reasonable regarding service prices.
My Sales person, Emma, was terrific! So helpful, friendly, and professional. She knew I was very interested in the red Mazda CX-3 and contacted me right away to let me know someone else was very interested in buying it. Emma made the sale very easy, too. She showed me how the controls worked and answered all my questions well. The finance guy got me a great rate on my loan, too. While I was signing papers, Emma took my husband's Mazda to wash it for us. We are very pleased with the service we received and will be back.
Cool people, great job. I primarily get stuff done here to keep my warranty on the engine but the customer service is always great and the job always gets done.
Shawn was a great help. He took care of my car. He was very professional and very polite. Shawn text me when my car was ready.
the service appointment was all it needed to be. In the service dept they were friendly,efficient and accommodating. as well as letting me know if anything else was needed
Shawn explains next steps and communicates back quickly on status of vehicle. Shawn and team provide great service. I always know my options in making good decisions for my older vehicle which is used by the younger drivers in the family.
Courteous, professional and helpful staff Prompt service Very nice waiting area
Bought a 19 Mazda Cx5 and love the car and service.
Needed to have tire pressure sensor reset. They took care of it without waiting and with a great attitude.
Shawn Degrasso, as always, provides excellent explanations and service. He explains what needs doing in priority and options for what can be done for the current and future service visits.
Great as always! Shawn was very clear in explaining what I needed and he was attentive when listening. I would highly recommend going to lou fusz.
Accommodating, oil change
Sean in service was a big help. He kept me updated on my car. Sean also was upfront and honest with me. I will bring my car back to him in the future.
Great service and even better staff!
We were treated very well here and I hope to do business with them again.
Shawn and Nicole went above and beyond in customer service! I recommend them to everyone! Such a great experience at Lou Fusz Mazda!
I am pleased with my purchase, however I was a little disappointed when they would not cover replacement of a blown speaker in my vehicle, when discovered shortly after my purchase. I also woukd have appreciated a return call from my sales person when I reached out to him to notify him of my issue. Basically I had no importance to him since he got the sale.
The best buying experience ever!! Moe and Nichole were so incredibly nice and helpful! We will certainly be back and recommend to anyone!
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