Customer Testimonials
No delay-work done quickly. Workers were friendly & helpful. Price was right. Couldn't be better. I waited for the hour+ and all was clean, lots of space and everyone wore masks. Drove off in my freshly cleaned all fixed car.
Very helpful, fairly fast, explained what I needed, and easy to understand, love the car wash, and to work with. The waiting area was comfortable and had a few snacks and water. I’ll come back
I love this dealership. I have bought my last 2 cars from Luz Fusz Mazda and have never regretted my decision. The service department is very awesome. They work to get you the best price & do the work quickly.
My vehicle is still making noise more than ever and now the 4th time getting it looked at and told things are as tight as they can be and the fact that I have 87,000 miles. When told this I was very disappointed as I was reassured that Mazda’s last a long time especially with the upkeep and only going to the dealer for absolutely everything it has needed and or required. (For the last time it sounds like the axel is having rattling noises and this must be taken care of weather it’s at a different dealership who ...
I always take my car back for it's maintenance, they have a great team! and I can schedule my appointments on Saturday morning early and get it back quick.
I was having a problem with my car The heat signal kept coming on We called them and explained the problem. They told to bring it in. Jon said he will have them check it out. They gave me a loaner car. When the car was ready they called me to come and pick it up. I was extremely satisfied
John and the service team always have my safety and convenience in mind when helping me with my vehicle. Whether it is routine maintenance or unexpected repairs, they ensure I’m back on the road in a timely and efficient manner.
Love this dealership. They did the recall work, finished on time and washed my vehicle. I had an indicator light that was flashing and it turned out to be a simple fix. No charge!! Jess was helpful and knowledgeable.
Shawn DeGrasso was my service writer and he made sure I had everything done before my car was delivered to me. He ensured that I had a loaner car
Car still makes the same noise as I didn’t drive my car for a few days after getting it back from the shop, still has this exact same issue and to be honest I was told my car is fine and this is what happens when you have a car around mine at 86,000 miles. As thats no excuse for anyone as everything has always been done in/at Mazda Lou Fuse!!!!! I pray to god this gets fixed and I don’t have to find a different dealership to actually fix this issue.
The team at Mazda made my experience worth going to the dealer. To be honest, it's always more expensive but the people and convenience is worth more than what I would pay. Everyone at St. Louis Lou Fusz has been hospital, understanding, and helpful.
The service was wonderful. They responded to my problem immediately. Checked out my prior service record and replaced my battery which apparently was still under warranty. Although I leased the car to begin with - the car had never been serviced any where but at Lou Fusz. The car is a 1992 Miata - and still running great.
As always service was great! Spent much time trying to find the problem with my car and gave me a loaner car. My car seems to be working great now..
Personal attention—I depend on Lou Fusz to keep my auto trouble free and they respond in giving me personal attention. At age 90, I do not want to encounter trouble on the road. I have had no problems and know that I can get help when, and even before I need it!
This was the fastest and most efficient car I've ever bought. I love the text message feature to be able to reach an agent you are working with.
I’ve always thought that Lou Fusz was a good dealership going back to the 1960s when they were on Brentwood Boulevard in Richmond Heights selling Pontiacs and MGs.
Had a good experience here purchasing a car--I was helped by Moe D, who was very helpful, friendly, and responsive the entire time. They made it easy, thanks.
My problem still hasn’t been fixed and I plan to contact Sam & Sean about this first thing in the morning. Something was even taken from my vehicle (center console change holder)...... Who takes someone’s insides to the center console. Only reason I didn’t come in today (Monday) was due to how unhappy I am with the latest drop off and so called service that was done to my car. We have bought 6 cars from Lou Fuse and all we are asking is for the job to be done correctly and not have to keep coming in ...
100% worth the extra 20 mile drive from Awfulberg! These guys don't use an abacus to figure out pricing. I only assume Awfulberg uses an abacus because average time to buy a car at any of their dealerships is 3 hours or more. Sal Garcia was great! Quick to respond to emails and very very knowledgeable about the cars. I probably over research everything and get annoyed when salesman are wrong but it didn't happen with Sal, he really knows his stuff! Lou Fusz is my new goto for new cars. I'll be back and definitely be recommending friends and ...
LF Mazda has been my go-to place for 9 years, ever since I purchased my car there. They have never disappointed me with service or repairs. I totally trust Shawn in the service department! I do have a suggestion/request. I love that you wash my car but it would be awesome if the side mirrors were dried off.
Super helpful and very reasonable. Actually showed me in the shop what the issue was on the car. Love them. Been having my vehicles serviced by them for 25 years now.
Great service. Shawn was extremely helpful and made things easy.Only complaint is with this review requirement for a 25 word minimum so bla bla
Service department was terrific. They know what great customer service is! They went to bat for me with Mazda corporate and got my issue resolved.
Bought a new CX3 Awd today. My experience was excellent. With exceptional service in every facet. Salvador Garcia was my Sales Rep. and did a tremendous job. Very professional.
Service was great, everything done in a timely manner! Would recommend people to come to this service department. Facility looks very nice, clean and modern!
As always it is a very pleasant experience to come to Lou Fusz, they are ready to help, always polite, accurate, in addition to the Service Team the support staff is wonderful.
I called for a last minute appointment and the staff accommodated me for an urgent service matter. The staff is always, friendly and helpful. I would buy another Lou Fusz vehicle without hesitation.
I've recently purchased a Mazda from this dealership and the experience was great; everyone is so welcoming. Andrew and Moe made the whole progress really easy and enjoyable. They show true care towards the customer and their best interest. Definitely recommend!
Shawn in the service department was very accommodating! He made sure my car was fixed and good to go. . in no time! I think they went out of their way to contact Mazda about the problem and then they worked with me to make it affordable. I will be back,
Quick, efficient and prioritized services for me. There was good explanation of everything that needed done. They also prepped me for future service. Very friendly!!
I have always been able to rely on a terrific experience at Lou Fusz Mazda. Thank you for nearly 22 years of exceptional service. Deanna
Good people.
It’s easy to see where to enter for service which is important when you’re pulling in from the street. I was greeted as soon as I stepped into the office by friendly people. Everyone is polite and helpful and eager to get my service underway and me on my way with a courtesy vehicle. That’s the first time I used one and it was awesome! Car was finished before I left work so I could pick it up on my way home. I’m pretty sure they vacuumed my car which always puts a smile on my ...
Bought new tires for my vehicle back in August. Found a a nail in one of them last week. With short notice on a busy Saturday, they were able to get my tire repaired within an hour at no charge to me!
I came in for a repair on an items which previously had a recall. The service agent was helpful. The item was replaced at no charge and done quickly.
21 years continued excellence, personable and knowledgeable service writers, porters, and staff
customer service rep was nice repair service as fast. There’s always someone to greet me when I pull in and in the lobby, I Was treated with the utmost respect.
I’ve always admired the quick response, and personal attention to my vehicle’s needs. I highly recommend Fusz Mazda. They’ve won a customer for life.
Nice guy. Very helpful and responsive. Occasional hiccups but quickly worked to remedy the situation. Would recommend and trust with your future car shopping experience
I have been a customer of Lou Fusz since 2007. The service department is excellent. They have always been thorough, friendly, and efficient. I highly recommend Lou Fusz Mazda for service.
Te staff was very friendly. They did everything they could to lower my bill and to make sure everything was fixed on my car. Good
Customer service is pleasant and knowledgeable. There’s always someone to greet me when I pull in and in the lobby, I absolutely adore ppe available upon entry.
Everyone in the service department is very friendly. They are always honest about the service you need. Getting an appointment was also very simple and I like that they remind you before hand.
Visited the service department due to brake problem. Was treated with the utmost respect. Shawn Debra's went beyond the call of duty to ensure my Mazda was repaired.
The evening that I called for an oil change appointment, I hit a deer. And had to wait until after the collision center was finished.
Lou Fusz has never let me down when it comes to fast and efficient service. I am always able to get a timely appointment. I love Lou Fusz!! I was surprised when I needed to change the battery! I did not know that I had a special "loop" battery which is incredibly expensive. It cost me about $600. That is incredible!!
This place handles business promptly and efficient as well thorough and indeed they do there Jobs.
Fast and friendly service. Great waiting area. They make you feel appreciated.
Excellent service. Strongly recommend to others. Will come again. A a a a a a a a a a a a a a a a
I stopped by the dealership on Lindbergh last Saturday 1/9/2021 without an appointment, I was directed to the parts department and a Very Nice Gentlemen by the name of Steve taken care of me within 5 minutes. Both of my keyless remotes were not working and the procedure was to see if new batteries could resolve the problem and it did! It is very easy to write a review when something goes bad but I am a very satisfied customer. Keep up the good work - Steve and thank you once again.
I always work with Shawn and he is the best there is. He is always really helpful and I will never take my vehicle anywhere else
I have used Lou Fusz Mazda service department for at least 10 years and they have always provided excellent service. In my most recent visit they had me in and out of the service department in less than an hour.
I love bringing my Mazda in to be serviced here, since I bought it new, years ago. Everyone is super friendly and helpful, recently I came in with an excessive oil leak and they got it fixed and running like new.
My last visit I received great service. The service desk employee was friendly and provide a discount since I had left my coupon at home. The establishment is overall in excellent condition.
As usual, everything went very well. Employees are always friendly, courteous, and very professional. I have been doing business with Lou Fusz for six years now and I have never been disappointed with the service I have received.
Being a first time car buyer, I was expecting to be pressured into buying right then and there. That was not the case, however, as I was able to talk over my options before decided to buy several days later. I worked with Chuck, who was also about to bring in a more preferred color for me at no charge. Highly recommend purchasing from here!
Great atmosphere. Staff is great. There are a few customers that are of poor judgment though. Had a lady move my belongings as I went to the restroom. Poor social skills there.
Took our Pacifica to this dealership because of battery problems on a 4 year old car. As expected wonderful service, batteries changed, oil change, and a free wash. My wife was very pleased.
everything was such good service and Jess was so nice and understanding
Great service
Had several items to look at on a 2012 Mazda 6.Tara made it very easy to set appointment & get coupons. Shawn D explained recommended repairs, urgency and cost with no pressure. I will return.
Anthony is a wonderful salesman and very knowledgeable about the Mazda vehicles we were interested in looking at.
I typically don't leave reviews but wanted to share that my overall expectations were exceeded in terms of professionalism, customer service, friendliness, and knowledge with Moe at Lou Fusz Mazda. Moe put in outstanding effort to make certain I got the right car for my budget, style, and needs. He then went beyond that to ensure the purchase process was smooth and that by the end I was aware of all of the features of my new vehicle. Communication was always clear and prompt. When I thanked Moe for his excellent customer service he said - he just treated ...
Great service and sales staff! Clean dealership and professional staff. Would definitely recommend this dealership and especially Jamel and John. On top of that, Mazda was just rated most reliable car company!
Very friendly very professional thanks for the coffee and treats you provide thanks for the loaner car and the car washing you make bringing my car in for service less stressful
Always a pleasure to visit the dealership... spacious inside, never any issues parking when I need service, clear directions and clean. The one thing that was frustrating was my expectations were that the service would take about 30 minutes, based on a call I made. The service took close to an hour instead and I was not informed of what the software update entailed.
Every time I’m here I’m so grateful for the kindness, speed and quality of service. I never feel pressured or like I’m having to make decisions I’m not ready for or that are in un necessary
They were very polite and helpful. They didn’t do anything without checking with me first. I would return to have them service my car.
Very pleasant and timely service! Lounge was comfortable and service was completed quickly. I will return when I need additional service for my Mazda 6.
Really impressed by the service department at the store. The tech on display that shows the various service bay cameras and wait times was cool. My car was in and out in the planned time and everything was smooth.
EVERY TIME I GET WORK DONE, I ASKED FOR SHAWN DEGRASSO HE IS VERY PATIENCE WITH YOU, HE LETS YOU KNOW WHAT TO DO AND OVERALL HE IS VERY TRUTHFUL WITH YOU ABOUT YOUR VEHICLE. THATS WHAT I LIKE ABOUT HIM.
Definitely a dealership we rly on; currently have 3 Mazdas in the household. Frequently refer other owners or buyers to the dealership for service or sales.
My car was serviced quickly and I was on my way in less that an hour. This service included a number of free check that caught a couple of items that I was unaware of and needed attention.
I use it for Nissan service and I have always been satisfied. They are polite and quick.
I am VERY SATISFIED with the service I received with my car. John helped me through a HARD time . He was VERY VERY POLITE and so was the lady who helped me with the loaner car. Answered all my questions and did the thinking for me. BOTH OF THEM WERE GREAT.. Took care of me and my car. It's running GREAT.. Thank You So Much !!! Happy Holidays to each and everyone of you !!
Always fast, efficient and friendly! I love Lou Fusz service; unequaled anywhere! I will always buy my cars from Lou Fusz. I tell my family and friends how terrific my experiences have been. Thank you!
Winter service before I store it until spring. I bring it up to Lou Fuze because I trust Shawn not to oversell me on things I don't need.
Friendly staff and good service. Borrowing a car was very convenient. Car exterior was dirtier upon pickup than drop-off. There were water spots and bird feces over the sides.
Shawn is always thorough and informative. He tells me thecwhy and how of everything that my car needs. He is mindful about explaining what needs to be done and how it will affect my pocketbook.
Always taking the time to listen to my questions and give a detailed responses. Of course, I look forward to talking to Shawn and the crew I’ve known for the past 14 years. It’s benefitted me in my choice to get genuine Mazda service on my cars. Looking forward to when I can move to a CX-30, but until then loving my bigger CX-5. (loved my 2 previous 3’s too)
Great service
Great service. I wouldn’t go anywhere else. Keep up the good work . Always on time with everything. Keeps me updated on what’s being done
My associate was professional and friendly. My wait for my vehicle wasn’t long and the complementary car wash afterwards was appreciated. I look forward to the next appointment.
My wife and I have been taking her Mazda CX-5 here for maintenance since buying the car and they staff has been fantastic each time. Service is quick yet thorough and they are always very clear on what your car needs given its current mileage. We will continue to use this location for the entirety of the life of this car!
Andrew was amazing. The GM was also very helpful and made this car buying experience fast and friendly. If I could give them 10 stars i would! Def would recommend buying from this dealership Thanks SAM
The service was amazing, very friendly and helpful employees, great prices, and the entire facility looked and smelled very clean. Great first time experience there!
I will definitely be coming back here for service on my vehicle. The service reps were pleasant to deal with and the free car wash was a nice bonus!
Moe was professional, knowledgeable and has a fun sense of humor. He was extremely helpful with teaching me the technology. he was great with follow through after the sale. I would recommend him to friends.
Nicole was so great at communicating with me during the process of the work on my car and everyone was so kind and polite. Very friendly.
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